customer service

Is my information safe and secure?
At colormeand.com, we value the security of your online order information. To ensure protection, we use the latest encryption technology (Secure Sockets Layer, or SSL) to receive and store your personal and credit card information as it is transmitted to us over the Internet. SSL encrypts your order information by coding and storing it in our secure server for maximum security.

Federal law states that your credit card company can't hold you liable for more than $50 of fraudulent charges. If your credit card number is ever used without your permission as a direct result of ordering on our website, we will reimburse you for the entire liability not covered by your credit card company up to $50. Remember: never give your credit card or personal information in an email; email messages are not secure.

You may browse on certain pages that are non-secure, but colormeand.com ensures that all pages that contain your online order information are secure. To verify the security of a page, check the URL line of your browser. A secure page’s URL begins with a “https://,” while non-secure page’s starts with a “http://.”

Do you share my information with others?
We respect the privacy of your personal information. colormeand.com does not sell, rent nor give your name, telephone, postal or e-mail address to third parties. colormeand.com has sole and exclusive use of all information provided.

Do I have to turn the security feature on when I want to shop?
colormeand.com’s security features are automatic and always on. To shop, simply click on “Shopping cart” on any item page.

Am I already connected when I start ordering?
When you are finished shopping, click on the "Proceed to Checkout" button. Your browser will look for a digital certificate to confirm that it's communicating with colormeand.com. Once positive identification is made, colormeand.com will process your order securely.

Are all the pages on colormeand.com secure?
Information on colormeand.com items and merchandise are available freely for viewing, so these pages are non-secure.

We do ensure that the pages on which you provide order information are made secure, i.e., account management, order and shipping status or any page within the checkout process.

Is my information secure during transmittal across the Internet?
We encrypt all of your order information before it’s transmitted across the Internet then decoded as it arrives at our secure servers.

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