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customer service   
 







Online Orders                                    Our minimum order is $20.00
   From the home page, choose a category and click on an item from the product list. Pick a size-color and click "Add to Shopping cart". All items you picked will appear in your "Shopping Cart" at checkout. Edit your "Shopping Cart" and "Proceed to Checkout" your order online. Once you click “Proceed to Checkout” we verify your credit card information.

   If you provide us with a valid e-mail address, you will receive an e-mail notification about your order shortly.

   If you are a colormeand.com registered user, you can view your order status by clicking on “My Account”.    "Log On" with your e-mail address and password.

Telephone Orders
          1-877-38-26567(color)
    Please open an account with us before you call.
                8am~4pm pacific standard time ( Mon~ Fri )
                      
> new account log in <

Mail Orders
   Unfortunately, we are unable to accept orders by mail at this time.

International Orders
   Unfortunately, we are unable to process orders from anywhere outside of the United States.

Change and/or Cancel Your Order
   If for any reason you wish to cancel or make changes to your order with colormeand.com, please e-mail us at customerservice@colormeand.com immediately. We will do everything to accommodate your request. Since our system is automated to fill orders as quickly and efficiently as possible, we cannot cancel or change an order once it has begun the shipment process.

E-mails About Your Order

   Upon placing your order with colormeand.com, we will contact you via e-mail with your order information. colormeand.com recommends you keep these emails for your records. Examples of such e-mails are:

  • Order Confirmation
    This e-mail, with your Order Number in the message title, confirms we have received your order.
  • Shipment Confirmation
    This e-mail confirms colormeand.com has shipped your order and provides tracking information for each item order and shipped. You will receive another e-mail once your shipment is complete. The arrival time of your order depends on the shipping method and location you chose during checkout.
  • Order Processing Follow-up
    colormeand.com will e-mail in case(s) of: difficulty in processing your order, inability to ship to address provided, order changes, order duplication or order cancellation.


Order Tracking

When can I track my order?
   Upon shipment of your order, colormeand.com assigns tracking numbers to the packages, which are entered on our website with your order information. colormeand.com may employ different carriers with different shipping methods. Thus, the availability of tracking information depends on the shipping method you chose during checkout.

   On rare occasions when a shipping carrier lacks the ability to display tracking information for an order, your Order History on colormeand.com will still display the shipping status and other details.

How do I find and check on my order status?
   Your order status is easy to find:
Check your e-mail. colormeand.com will e-mail you your order information at the e-mail address you supplied on our website.
Visit colormeand.com. Click on “My Account” to view your order history, available 24 hours a day. Your order history contains information about your most recent order activity and tracking information.

Delivery of Your Items
   colormeand.com strives to process orders for in-stock merchandise within one business day upon receipt of your order.
We do not process orders on Saturdays, Sundays and national holidays.
Orders shipped via U.S.Mail Parcel Post (5-10 Business days) are delivered Monday through Saturday.
Orders shipped via usps Express (2-4 Business days) are delivered Monday through Saturday.

Delivery is generally not available on national US holidays.
Shipping times are approximate and may vary beyond colormeand.com’s control.

Order Cancellation
   On occasion, colormeand.com’s system may cancel an order or parts of an order for various reasons,
such as: Product unavailability, Difficulty in processing the payment information, Inability to ship to address provided and
Order duplication

  If your order was cancelled you will receive an e-mail providing the reason for such cancellation. You will not be billed for any cancelled items and/or orders.

 

 
 
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